FAQ's

How long does delivery take?
Shipments are delivered within a 2 week timeframe, please review to our shipping policy for further information. If we expect any delays with delivery we will be sure to reach out. 

What is your returns policy like? 
Our easy and free returns policy can be found here

What are the delivery charges from Sorso? 
We are proud to commit to free deliveries across the world. If you are experiencing trouble calculating delivery at check out, please get in touch with our team. 

Which payment methods are accepted by Sorso?
We currently accept Visa, Master Card, Google Pay, Apple Pay and PayPal. 

Do I receive an invoice and confirmation for my order?
Yes, you will receive an email confirmation once your order has been processed. We will send out further communication once the order has been dispatched so you can track and follow your shipment. 

Can I add or remove items from my order once it has been submitted?
Please get in contact with the team as soon as possible - as we dispatch orders super quick and we will need to see at what stage the order is at. If you do wish to cancel please send request through to hello@sorso.com.au and we will endeavour to process your request or assist your further.  

The Maker

How do I use my new Maker? 
Our glass and bpa-free plastic slow drip cold brew coffee maker is user-friendly if we don't say so ourselves. Have a look at the product listing here, to have a look. A step-by-step guide will also be sent to you via mail, once an order has been received.

How do I clean my cold brew coffee maker? 
Our Maker loves a warm-soapy bath and hates dishwashers.

What kind of coffee should I use? 
Kindly ask your barista for a French Press grind. 

Can you adjust the drip rate? 
Absolutely! This glass cold brew coffee maker features a valve, that lets you control the drip per second. If you want to get super-adjustable; the fineness of your coffee grind also affects the drip rate.  The finer the coffee, the slower the drip! 

Is it possible to buy parts separately?
At this stage, unfortunately not but it's something we're working on. 

Does it include a paper filter?
At this stage, unfortunately not. We're working on something a little more sustainable. With that being said, you absolutely do not need a paper filter with the cold brew maker; it's personal preference. 

 

The Sip-Sip

Can I only just use this for cold brew?
Of course not, you can use The Sip-Sip on the go with any drinks. Hot or cold. 

How do I clean my Sip-Sip?
Our Sip-Sip likes to me hand washed with warm soapy water. 

Is it heat resistant? 
Yes! As it's made of double walled borosilicate glass, your new takeaway cup and straw can handle a hot coffee or a refreshing cold brew.

Is it possible to buy parts separately?
At this stage, unfortunately not but it's something we're working on.